Signed In INK - www.signedinink.com

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*Delivery costs are now calculated by our system by weight once you are in the checkout area..

example:

x1 Calendar (A3 Size / 480g) to the UK is 3.30 GBP (UK Deliveries include Track & Sign)
x1 Calendar (A3 Size / 480g) to the Europe is 4.80 GBP
x1 Calendar (A3 Size / 480g) to the World is 6.80 GBP

or

x1 Signed Picture (A4 Size / 250g) to the UK is 2.00 GBP (UK Deliveries include Track & Sign)
x1 Calendar (A4 Size / 250g )to the Europe is 3.50 GBP
x1 Calendar (A4 Size / 250g) to the World is 6.60 GBP

*Please note if the postal or couriers rate changed you will be notified, we typically use Royal Mail for UK, Ireland, Europe and World Deliveries.

How do we send your item in the post?
Items are sent using our special cardboard envelopes to ensure and avoid no damages during transit; most importantly the corners. Using our special cardboard envelopes also means 100% privacy of your order as no part of your item is displayed, which includes branding.

Due to the nature of our unique business of custom physical personalised products and digital products our company is not able to offer a refund policy, This policy we hold in high regard unless your situation is rare or extreme.

Pictures are purchased for private use only; purchase will NOT allow any rights of usage nor is any form of copyright transferred to the customer not limited to commercial and/or sale use or the original or copies whatsoever.

Thank you for visiting INK Merchandise on-line shop. We do our best to ensure that you enjoy a speedy and efficient on-line shopping experience, but if you prefer you can contact us by phone or e-mail to make a purchase, resolve any problems or request information. You can e-mail us at any time This e-mail address is being protected from spambots. You need JavaScript enabled to view it or you can call us at any time between 9.30 and 5.30 weekdays.

Ordering
In ordering from INK Merchandise it is assumed that you have read, understood and accepted the Conditions of Purchase displayed during the purchasing process. For reference, these are listed below.

INK Merchandise will e-mail you with confirmation of the receipt and acceptance of your order. INK Merchandise at its sole discretion may rescind acceptance, in whole or in part, of any order containing incorrect, insufficient or unreadable information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the Conditions of Purchase.

Items on one order are sent to the same delivery address.

Supply
INK Merchandise reserves the right at its sole discretion not to supply certain customers, or customers outside of the UK.

Unconfirmed orders
Often we have to contact a customer in order to confirm acceptance of shipping charges, resolve a problem with verification of credit card information or clarify some other billing or address issue. Please be advised that while we always do our utmost to reach you by phone and e-mail, we cannot maintain orders in an unconfirmed state indefinitely. If we cannot contact you within five business days of receipt of your order, the order will be cancelled, so please ensure that you provide us with contact information that will enable us to reach you in a timely fashion should the need arise.

Credit Card payment
The customer's card is debited at the time of processing the purchase by Worldpay, a highly reputable internet payments processing institution.

After reviewing order details, the customer may opt to proceed to payment. The customer will in this case be conveyed to the Worldpay payment screen. After entering their credit card details into this screen, the customer receives a message from Worldpay as to the success or failure of their transaction and is then conveyed back to the INK Merchandise web site.

INK Merchandise does not have access to card details unless a customer calls INK Merchandise to place or complete an order on their behalf. In this case the customer's card details will be entered onto the system by INK Merchandise staff but the information is not stored by INK Merchandise.

Refunds will be transacted by Worldpay on behalf of INK Merchandise.

Data is encrypted for the customer's safety. INK Merchandise cannot be held responsible for a security failure originating with Worldpay or other suppliers.

Cancellation
In the event of an order not being fulfilled within 5 weeks, an e-mail will be sent to the customer giving the option to cancel the order. After ten weeks the order is cancelled and the customer's money refunded. The customer is advised to re-order if necessary.

Shipping and Delivery information
INK Merchandise uses ANC as its delivery partner for packages in excess of 400g and the Royal Mail for packages below that weight. The packaging and delivery charge will be shown clearly on your order before you enter any billing information. For delivery you pay the actual cost and no more charged to us by ANC. In addition, we add a small charge, related to the overall value of the transaction for packaging materials and handling.

Please allow 28 business days for delivery. If for any other reason delivery is likely to take longer than expected, we will contact you to notify you of the expected delivery schedule.

Our company will not store any credit card information, this is handled securely by WorldPay.

SignedinINK.com & INK Merchandise is a subsidiary of FTS

Suite 34
77 Beak Street
London
W1F 9DB

Company No. 07704763

Office: 0871 221 0011